How to opt a contact back in

Has a client or colleague accidentally opted out of communications and now wants to be opted back in? It's easy to send a system-generated email that contains a link that the recipient can click to opt back in to communications.

Firstly, click into contacts and search for the opted-out contact you wish to opt back in.

Click the drop down menu on the right hand side of the contact and select Opt-In. You will be redirected to this screen, from here you can personalize the message the recipient will receive if you so wish.

Scroll down and click send and the recipient will receive a system generated email that looks like this:

All they need to do from here is click the 'Click here to opt in' hyperlink and confirm they wish to be Opted back in. There will also be an option to change their email preferences at this stage too.

Please note the ability to send system-generated emails is intended for one-off or a small handful of contacts that may need to be opted in. In order to ensure compliance with anti-spam regulations, this feature cannot be used to email more than 20 contacts from any account in a single day.

 

If for some reason the contact is unable to opt themselves back in this way, you can ask the contact to send you an email requesting to be opted back in, and forward that written verification to our Customer Experience team for processing. We would need written confirmation from the contact before opting them back in, as this is what is legally required.