How to find which contacts bounced for a specific email campaign

Prerequisites

• Access to Sent Campaigns page under the Marketing section in Microsoft Dynamics CRM

To find which contacts have bounced for a specific email campaign, follow these steps:

1. Find the e-mail campaign where you want to check your bounces.

2. Once inside the e-mail campaign you have to navigate to the ‘Report’ form.

3. Once you are in the Report form you must scroll down to the bottom of the page to find the recipients grid. You will then open the drop down menu and click on My Bounces. It will refresh the list in the recipients’ grid loading just the contacts bounced in that e-mail campaign.