How to prevent opt outs from internal/corporate staff

Please contact our Support team who will be able to assist you with applying this feature.

It is possible to add domains to a list and recipients with those domains will not be able to opt out from your Campaigns. You can add or remove domains from this list by navigating to Settings > My Settings > Preference Centre > Prevent opt outs from internal/corporate staff.

Clicking on this option will present you with the below pop-up where you can add/ remove domains.

This feature is useful if your Campaigns are sent internally and contain critical company information.

Campaign recipients that use a domain that has been applied to the above setting will still be able to click on the Campaign's opt out/unsubscribe link, but upon doing so will see the message below in the subsequent Preference centre:

"Sorry, your email address cannot be opted out from this sender due to policies established by your administrator. Please contact them for additional information".

You can also edit the message your internal/corporate recipients will receive by clicking into The Message tab when adding in a domain.