How to manage your profile

I.	Change a Profile
II.	Adding, editing or deleting a profile
III.	Address line

Are you using an Admin account that multiple colleagues send from? If so, creating custom profiles for each sender makes it easy to change who your communication is coming from.

When your Send account is created, your primary profile will automatically be added to Send. A primary profile is based on the information used to create your account such as your name and email address. This is also set as your default sending profile until you add a new one and change it.

Have any custom fields? Please refer to this article to see how you can utilise them to create custom profiles that automatically update.

Change a profile

In your main navigation page, click into the Campaign tab and select the In Progress Campaign you are currently working on.

To change the profile used to send a Campaign, click the down arrow next to the profile email address and select the profile you would like to send from.

 

Adding, editing or deleting a profile

To edit, add, or remove profiles click on Manage Profiles next to the profile email address.

This will open a pop up with all your set profiles in your account. From here you can use the drop down menu to use, edit, delete or set as a default profile.

Please note: You will not be able to delete your default profile or your primary profile (the profile created using your Send details).

If the sender profile is set as your default then you cannot delete it. You will need to set a different email address as your default, which can be done by clicking on the down arrow of the profile and selecting Set as Default. Then you will be able to delete the sender profile as you wish.

Click the Add Profile button to add a new profile. Click the drop down arrow next to an existing profile to select it for use in the Campaign, to edit it, or to delete it.

When sent, the name set in the profile will show in the inbox, but the email sent from will pull from the value you added to the From address.

Example in the inbox:

Address line

Our Drag and Drop Templates are preset with an address line just below the unsubscribe link at the bottom of Template. This address line pulls in from the sender profile, so you will need to edit and fill in the relevant address fields.

Once filled in, the bottom of your Campaign will populate when the Campaign is received.