Tracking attendance for your virtual events

Running virtual events via Zoom or GoToWebinar? Already collecting your registrations via a Concep Send survey? You can now track attendance data within the platform too!

Adding a Zoom or GoToWebinar action will create 2 new tabs in the survey report beneath the "Responses" section. These are titled "Attended Webinar: Yes" and "Attended Webinar: No" respectively.

Approximately twenty minutes after your webinar ends, we will automatically retrieve the list of attendees from your webinar platform and populate the data against your registrants in the survey report.

Contacts who did log into the webinar via their unique URL will be displayed beneath the "Attended Webinar: Yes" tab. Those who registered but did not log into the webinar will display in the "Attended Webinar: No" section.

 

To drill down into the attendance data on an individual responder level:

1. Navigate to the "Attended Webinar: Yes" tab
2. Click on one of the responders
3. Click the "Webinar" tab in the pop-up

You will find a view similar to the below:

The example above shows how the data for multi-session events is displayed. If your survey has multiple webinar actions linked to different webinars in Zoom/GoTo, there will be a section per webinar which breaks down individual attendance for each.

For simple forms which are attached to only one webinar, you will only see one section in the "Webinar" tab.

Please note: We are only able to retrieve duration data for webinars run via GoTo. Zoom's API does not allow us to retrieve this information currently.

Need help configuring the survey itself?

Check out these guides:

• Zoom
• GoTo